Gulfstream

http://www.latimes.com/business/la-fi-centers2aug02,1,4374833.story On coaching Indian call-center operators to be more, uh, American. After I got some cards stolen in St Petersburg, I called American Express to see how I could get some money out on the Amex card I still had. (I couldn’t, incidentally; if you want support when you’re travelling overseas, get a regular Amex card, not a blue one.) The guy I spoke to explained that in order to do something-or-other, I would have to call back during “business hours.” So I asked what time it was now (to work out the time difference) and then there was a pause, and then he said he didn’t know… 23:13